You will be asked to sign a Rental Agreement when you collect your hire vehicle and the terms of this Agreement are as follows:
Your contract with us:
When you book online you accept the conditions set out in this rental agreement.
Please read this agreement carefully. If there is anything you do not understand or do not agree with, please ask any member of staff at the place you rented the vehicle from.
Rental period:
You will have the vehicle for the rental period shown in the agreement. We may agree to extend this rental period but the rental period may never be more than 30 days.
If you do not bring the vehicle back on time you are breaking the conditions of this agreement. We can charge you for every day or part-day you have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the daily rate published at the place you have rented the vehicle from.
1) Insurance:
Fully Comprehensive Insurance included for the Hirer/Insured Driver ONLY. All drivers are subject to approval by the Insurance Company. Other drivers are not allowed to drive the car under any circumstances. Additional driver insurance available on request. Vehicles must remain within British mainland or the insurance is void.
The Hirer may use the vehicle for the purpose of their business and for social domestic and pleasure purposes. The vehicle may
not be used for any purposes for which they are not expressly designed. Further, the Hirer will not use or permit the vehicle to
be used for hire, driving tuition, towing, racing or pace-making, or for competing in any rally, or any other form of motor sport, track days, or for any illegal purpose whatsoever.
Breakdown cover included.
2) Driver Information/Identification
Aged between 25/30 65 years (high performance cars such as Ferrari are all 30 years and over).
Driver must have held a UK driving licence for min 5 years.
Driving Offences - maximum of 6 points. No convictions for drink/drug driving, dangerous/careless driving within past 10 years.
Max height is 6'3''. Max weight 18 stone.
Passport; 2 utility bills (last 3 months); & current driving licence required for verification of identity prior to vehicle hire.
3) Hire Times/Mileage Allowance
Each 8 hr hire includes 100 miles
Each 24hr hire includes 125 miles
Each Long Weekend hire includes 300 miles
Each 7-day week hire includes 700 miles
Additional mileage cost is charged per mile over the inclusive miles above. Please refer to each individual vehicle for exact costs.
Return of the vehicle outside of the hire hours as shown on the Hire Agreement will incur additional charges. If you wish to extend the agreement you must contact Best Car Rental within 2 hours of the final hire hour. Failure to do so will result in the withdrawal of all insurance cover.
4) Payment/Deposit/Excess
A non-refundable booking fee equal to 15% of the full hire cost is payable upon completion of the Booking Form. The balance of the hire costs must be paid for in full before use of the car.
A security deposit is required per vehicle hire. Payment must be made by Credit Card or cash.
We reserve the right to increase the security deposit prior to hire of vehicle, subject to notification.
The security deposit is used as:
(1) A security bond.
(2) For payments towards any mechanical damage which is not covered by the Insurance. Eg: Tyres, wheels, clutch, gearbox, etc which was sustained during the hire period due to misuse and abuse, excluding normal wear and tear.
(3) Insurance Excess against any accidental damage, loss or theft caused to the vehicle by the hirer or a third party.
(4) Any additional charges incurred during the hire period. E.g: excess mileage, petrol reimbursement costs, parking charges, speeding fines, etc.
5) Cancellation/charges
Less than 7 days: 100% of hire charges & booking fee.
7 - 14 days:75% of hire charges & booking fee.
15 - 28 days: 50% of hire charges & booking fee.
The 15% booking fee is non-refundable
6) Vouchers
All cars are subject to availability
All vouchers have a 12 month lifespan. Expired vouchers will not be honoured.
Security deposits are applicable to every hire.
All vouchers are paid in full and no refund will be given under any circumstances.
Usual age restrictions apply
7) General
All cars are subject to availability and may be subject to change without prior notice. Images shown are intended as a guide only. Actual vehicle colour and/or specifications may vary subject to availability. Whilst every endeavour will be made to supply the make and type of vehicle, Best Car Rental cannot bind itself to do so, as circumstances beyond its control may prevent this.
Driving may be postponed in extreme weather conditions (e.g. strong winds, snow or flooding) which could potentially make driving the cars potentially dangerous. Please call us to confirm if relevant.
Liability is limited to a refund of the hire charge. No consequential loss liability will be covered
Additional Terms Supplement
1. Smoking
Smoking is strictly not permitted in any of the vehicles. The company will make a charge of £500 for a full valet if the vehicle has been smoked in.
2. Cigarette Burns
Any cigarette burns will incur a charge of £1000.
3. General Interior Condition
If the company deems the interior of the vehicle unacceptable in condition/cleanliness there will be a charge at £500.
4. Damaged Alloy Wheels
Any alloys which have been damaged will be charged £500 per alloy to repair.
5. Fuel
On return of the vehicle the tank must be full (it will be supplied full). Failure to do so will incur a £100 plus vat charge.
Your responsibilities
You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it, and use any security device fitted to or supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must make sure that you use the correct fuel.
You are responsible for any damage to the vehicle caused by hitting low-level objects, such as bridges or low branches.
You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any legal rights over the vehicle.
You must not let anyone work on the vehicle without our permission. If we do give you permission, we will only give you a refund if you have a receipt for the work.
You must let us know as soon as you become aware of a fault in the vehicle.
You must bring the vehicle back to the place we agreed, during the opening hours displayed at that place. One of our staff must see the vehicle to check that it is in good condition. If we have agreed that you may return the vehicle outside business hours, you will remain responsible for the vehicle and its condition until it is reinspected by a member of staff.
You will have to pay for reasonable costs of repair if:
we have to pay extra costs to return the vehicle to its condition when the pre-rental inspection was carried out (for example, if extra valeting time or special material or equipment is needed to restore the vehicle to its pre-rental condition); or
you have damaged the inside of the vehicle.
Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle.
Our responsibilities
We have maintained the vehicle to at least the manufacturer's recommended standard. We assure you that the vehicle is roadworthy and suitable for renting at the start of the rental period. Also, if you are not renting the vehicle for business purposes, we are responsible for loss caused by:
the vehicle not being fit to drive; or
us not having the legal right to rent out the vehicle.
We are responsible if someone is injured or dies as a result of our negligence, act or failure to act. We are also responsible for losses you suffer as a result of us breaking this agreement if the losses are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time the vehicle is rented. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).
Property
We are only responsible for loss or damage to property left in the vehicle if the loss or damage results from our negligence or a breach of contract.
Conditions for using the vehicle
The vehicle must only be driven by you and any other driver named over the page, or by anyone else we authorise in writing. Anyone driving the vehicle must have a full valid driving licence.
You or any other authorised driver must not:
use the vehicle for hire or reward;
use the vehicle for any illegal purpose;
use the vehicle for racing, pacemaking, testing the vehicle's reliability and speed or teaching someone to drive;
use the vehicle while under the influence of alcohol or drugs;
drive the vehicle outside England, Scotland and Wales, unless we have given you written permission;
load the vehicle beyond the manufacturer's maximum weight recommendations and make sure that the load is secured safely;
if the vehicle is a commercial vehicle, use it for a purpose for which you need an operator's licence if you do not have one.
Towing
You or any other authorised driver must not use the vehicle for towing unless we have given you written permission.
Charges
We work out our charges using our current price list, please ask at your Best Car Rentals.
You will pay the following charges.
The rental and any other charges we work out according to this agreement.
Any charge for loss or damage resulting from you not keeping to condition 3.
A refuelling service charge if you have used, and not replaced, the quantity of fuel that we supplied at the start of the original rental . The charge will be based on the rates printed on this rental agreement or at the place you rented the vehicle from (or both).
All fines and court costs for parking, traffic or other offences (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if and when the authority demands this payment. If you do not, you will be responsible to pay our reasonable administration charges which arise when we deal with these matters.
The reasonable cost of repairing any extra damage which was not noted on our vehicle check form at the start of the agreement, whether you were at fault or not (depending on 4). And the reasonable cost of replacing the vehicle if it is stolen, depending on any insurance you have (as set out in 9), if and when we demand this payment.
A loss-of-income charge, when we demand it, if we cannot rent out the vehicle because it needs to be repaired, it is a write-off (can't be repaired) or it has been stolen and we are waiting to receive full payment of the vehicle's value.
We will only charge you for loss of income if we can't get back the losses under the Insurance Programme. We will charge you at the published daily rate and we will always do everything we can to make sure the vehicle is repaired or we get payment as soon as possible.
Any charges arising from Customs and Excise or Vehicle Inspectorate seizing the vehicle, together with a loss-of-income charge while we cannot rent out the vehicle, if and when we demand this payment.
Any published rates for delivering and collecting the vehicle.
Interest which we will add every day to any amount you do not pay us on time, at the rate of 4% a year above the base lending rate of Barclays Bank from time to time.
Value added tax and all other taxes on any of the charges listed above, as appropriate.
You are responsible for all charges, even if you have asked someone else to be responsible for them.
You can get details of our Insurance Programme from the office you rented the car from.
Our insurance and damage protection programme
If we arrange separate insurance, we will give you separate information on the insurance cover and any restrictions which may apply. Otherwise, the conditions of our insurance programme will apply. By signing the agreement over the page you are accepting the conditions of our insurance programme.
We have a legal responsibility to have third party insurance. This provides cover for claims made if you injure or kill anybody, or damage their property (cover for damage to property is limited to £5,000,000).
We will provide cover for loss or damage to the vehicle if you have initialled the line marked Loss/Damage waiver' over the page. If you accept this, you still have to pay an amount up to the excess' every time you damage the vehicle.
We will provide cover for theft and damage to the vehicle caused during an attempted theft if you have initialled the line marked Theft of rented vehicle' over the page. If you accept this, you still have to pay an amount up to the excess' if the vehicle is stolen.
The excess amount you have to pay in each case is shown over the page.
We will provide personal accident insurance and personal belongings insurance at your request, please ask at Best Car Rentals.
You can get details of our insurance and damage protection programme (including the main exclusions) from the Best Car Rentals.
Your own insurance
If we have agreed as indicated under insurance details' over the page you may arrange your own insurance for the full duration of the rental as long as you can prove that this insurance is valid and have signed to confirm over the page. We have to agree to the amount of cover you arrange, the type of policy and the insurer you have chosen.
We must be satisfied with the cover and policy conditions, and you must not change them. We may ask your insurers to record our name as owners of the vehicle. If the vehicle is damaged or stolen you will let us negotiate with the insurers about whether the vehicle can be repaired or what compensation is due to us. You are financially responsible for settling the full claim and paying all costs if the policy you have arranged fails and the vehicle is damaged, lost or stolen, or a claim as made by any other party.
What to do if you have an accident
If you have an accident you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses. You should also:
make the vehicle secure
tell the police straight away if anyone is injured or there is a disagreement over who is responsible; and
call the office from which you rented the vehicle, straight away.
You must then fill in our accident report form and send it to the Best Car Rentals.
Data Protection
You agree that we may use any information you have given us to carry out our own market research. If you break the agreement we can give this information to credit reference agencies, the Driver and Vehicle Licensing Authority (DVLA), debt collectors and any other relevant organisation. We can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), who can pass it on to any of its members for any purpose shown in the Data Protection Act 1998.
Ending the agreement
If you are a consumer we will end this agreement straight away if we find out that your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you. We may end this agreement if you do not meet any of the conditions of this agreement.
If you are a company, we will end this agreement straight away if:
you go into liquidation;
you call a meeting of creditors;
we find out that your goods have been taken away from you until you pay off your debts; or
you do not meet any of the conditions of this agreement.
If we end this agreement it will not affect our right to receive any money we are owed under the conditions of this agreement. We can also claim reasonable costs from you if you do not meet any of the conditions of this agreement. We can repossess the vehicle (and charge you a reasonable amount) without using unreasonable force or causing damage.
Governing law
This agreement is governed by the laws of the country in which it is signed. Any dispute may be settled in the courts of that country.
When you book online you accept the conditions set out below:
The Best Car Rentals will do its best to have the vehicle which is the subject of a Confirmed Reservation from this web site available on the day and at the time you have requested. If you decide to cancel your reservation or do not arrive to collect your reserved vehicle on the day and at the time you have reserved it, charges may be made and these are explained in these Rental terms.
Please read this carefully. If there is anything you do not understand or do not agree with, please ask any member of staff at your Best Car Rentals.
Reservations confirmed on-line
If your reservation is confirmed immediately by the web site, you will not be required to make a deposit payment until you collect your vehicle. The Best Car Rentals may contact you to obtain further personal details from you, including driving license details and insurance history. This is so that the Best Car Rentals can make your collection of the rental vehicle as smooth and efficient as possible.
The Best Car Rentals may also request details of your credit card. Please note below the policy regarding Cancellations or if you do not arrive to collect your rental vehicle (No Show).
When you collect your rental vehicle, the Best Car Rentals will charge your credit card with the full value of the estimated hire charges together with a further deposit amount in respect of any accidental damage or other charges which you may incur.
When you return the vehicle at the end of the hire period, the total charges for the hire, including any additional charges for fuel, damage, etc will be calculated and any overpayment made by you will be credited to your credit card. Additional amounts due will be debited to your credit card if applicable.
Reservations confirmed off-line by the Best Car Rentals
It may not be possible to confirm your reservation immediately on line if the vehicle class of your choice is in high demand. The Best Car Rentals will contact you as soon as they are able to confirm your reservation or to offer you an alternative vehicle.
The Best Car Rentals will require further personal details from you, including driving license details and insurance history together with your credit card details.
The Best Car Rentals may charge your credit card for the full value of the estimated hire charges and will advise you in advance if they are going to do this. Please note below the policy regarding cancellations or if you do not arrive to collect your rental vehicle.
When you return the vehicle at the end of the hire period, the total charges for the hire, including any additional charges for fuel, damage, etc will be calculated and any overpayment made by you will be credited to your credit card. Additional amounts due will be debited to your credit card if applicable.
Cancellations
Reservations made via the Thrifty web site are at special rates which reflect our Cancellation and No-show policies.
Reservations confirmed on-line
You may cancel your reservation at any time up to 12 working hours before the check-out time without charge. If you cancel after this time, the Best Car Rentals may charge your credit card for 1 day's hire at the equivalent daily rate set out in your Reservation Confirmation.
Reservations confirmed off-line by the Best Car Rentals
You may cancel your reservation at any time up to 12 working hours before the check-out time without charge and any deposit taken will be refunded in full (other than a reservation for a Minibus, People Carrier, Luxury vehicle or Truck where 24 working hours notice of cancellation is required).
If you cancel after this time, the Best Car Rentals may charge your credit card for up to the full value of the hire as set out in your Reservation Confirmation, or retain up to the amount of any deposit taken subject to a maximum amount equal to the value of the hire as set out in your Reservation Confirmation.
No show
(If you do not arrive to collect your vehicle)
Reservations made via the Thrifty web site are at special rates which reflect our Cancellation and No-show policies.
Reservations confirmed on-line
Reservations confirmed off-line by the Best Car Rentals
If you do not arrive to collect your vehicle at the time specified in the Reservation Confirmation, and you do not let the Best Car Rentals know that you are cancelling your hire as above, the Best Car Rentals may charge your credit card for up to the full value of the hire as set out in your Reservation Confirmation, or retain up to the amount of any deposit taken subject to a maximum amount equal to the value of the hire as set out in your Reservation Confirmation.
Rental period
You will have the vehicle for the rental period shown in your Reservation Confirmation. We may agree to extend this rental period but the rental period on one rental agreement may never be more than 30 days. If you do not bring the vehicle back on time you are breaking the conditions of this agreement. We can charge you for every day or part-day you have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the daily rate published at the place you have
